General terms and Conditions of sale

General Terms of Sale

The supply of goods (“Goods”) by Trust Technology Services S.r.l., a single-member company based in Ariccia (RM), registered with the Rome Companies Register under No. 12026741004 (“Supplier”), is governed exclusively by these general terms of supply (hereinafter “General Terms”), except for specific deviations expressly accepted in writing by the Supplier.
Any deviations from the General Terms, even if contained in the Client’s forms, documents, or communications, shall be deemed null and void against the Supplier.

Definitions
Unless otherwise specified, capitalized terms used in the General Terms shall have the following meanings:

“Goods” means the items specified in the Price List and identified in the Order, including hardware and any software installed by the Supplier.

“Client” means the individual or entity placing an Order with the Supplier.

“Consumer Code” means Legislative Decree No. 205 of 6 September 2005, as amended.

“Privacy Code” means Legislative Decree No. 196 of 30 June 2003, as amended by Legislative Decree 101/2018, implementing EU Regulation 679/2016.

“Contract” means the supply agreement for the Goods to the Client, consisting of the General Terms and, where applicable, the Specific Terms.

“E-Commerce Decree” means Legislative Decree No. 70 of 9 April 2003, as amended.

“Quotation” means the quote provided as the best economic offer generated by the automatic configurator based on the uploaded scaled model.

“Order” means the purchase order for Goods placed by the Client through the Supplier’s form or module.

“IT System” means the hardware and software infrastructure, including the Website, used by the Supplier for the remote sale/supply of Goods.

“Website” means the Supplier’s website accessible at: [https://www.prototek.it](https://www.prototek.it)

Supply
The Supplier shall provide the Goods requested by the Client under the terms and conditions set forth in the Contract.

Formation of the Contract
The Client shall request the Goods from the Supplier by submitting one or more Orders via the channels provided by the Supplier.

The Order constitutes a firm and irrevocable proposal from the Client, valid for 30 days from the Supplier’s receipt.

If the purchase is made through the Website, the Order can be printed, and before submitting it, the Client may correct any input errors following the Website’s instructions.

By submitting the Order, the Client unconditionally accepts and undertakes to comply with the General Terms and the Specific Terms in dealings with the Supplier.

The Contract is concluded when the Supplier accepts the Client’s Order (“Acceptance”). Acceptance may be sent via email or, if the Order is placed on the Website, via a web page confirming and summarizing the Order details, effective upon actual receipt.

The Supplier may, at its discretion, accept or reject the Order, in whole or in part. Commencement of the supply under an Order constitutes implicit acceptance, and the execution shall be governed by the General Terms and any Specific Terms referenced in the Order.

When purchasing through the Website, Acceptance shall indicate the Goods supplied, price, shipping costs, payment and delivery terms, and any right of withdrawal, if provided under the Consumer Code.

Execution of the Order
The Supplier shall make reasonable efforts to deliver the Goods indicated in the Order in accordance with the terms and conditions therein.

Delivery dates are indicative and not binding. Delays do not authorize the Client to refuse delivery, terminate or cancel the Order, or delay payment, nor do they entitle the Client to claim damages.

If the Supplier cannot supply, in whole or in part, the Goods ordered through the Website within the stipulated terms, it shall notify the Client, including via email, indicating new timelines and/or methods. If the Client does not accept the new arrangements or supply is impossible, the Supplier shall refund the amounts paid or issue a bonus redeemable within 12 months for other Goods (“Bonus”). The Bonus value equals the amount paid by the Client for the unfulfilled Order.

Unless otherwise agreed in writing, Goods are delivered EXW Supplier premises, with all risk transferring to the Client at delivery, including in cases of retention of title under Art. 1523 c.c.

The Client must note any reservations with the carrier at receipt. Subsequent complaints shall not give rise to claims unless hidden defects are proven and reported within 48 hours.

If the Client refuses delivery or returns Goods without justification, the Supplier may (i) retain any deposit and reimbursement of incurred costs, or (ii) enforce the Contract and claim additional damages.

Withdrawal
The right of withdrawal is excluded except where the Client qualifies as a “Consumer” under the Consumer Code and purchases Goods through the Website. Withdrawal must occur within 10 business days from delivery or contract conclusion as per Art. 55 II of the Consumer Code.

The Supplier shall refund the Client within 10 business days of withdrawal notice.

The Client cannot withdraw if Goods are customized, non-returnable, or delivered before the withdrawal period, unless otherwise specified in the Specific Terms.

Prices and Payments
Unless otherwise agreed in writing, the price of the Goods is that stated in the active Quotation at Acceptance.

If the Quotation increases by 3% or more after the Order, the Supplier shall notify the Client, who may cancel within 48 business hours.

The Supplier may modify the Quotation at its discretion.

Consumers requesting invoices must provide details at Order submission. Invoices are sent by email or post on request.

Errors in invoices must be reported within 8 days; otherwise, they are deemed accepted.

Timely payment is essential; delay permits the Supplier to demand full payment, and interest applies per D.Lgs. 9.10.2002 N.231 +5 points.

The Supplier may suspend supply if solvency or guarantees are insufficient.

IT System Use
Client access requires registration and personal credentials, which must be kept confidential. The Client is responsible for all actions under their credentials.

The Client guarantees information provided is accurate, forbids false data or multiple registrations, and must comply with all laws and Supplier policies.

The Supplier may block access for suspected misuse, and uninterrupted access is not guaranteed due to maintenance or technical issues.

Supplier is not responsible for fraud, viruses, or malware affecting the IT System.

Declarations and Warranties
Supplier warrants only that Goods comply with specifications at delivery. Material/manufacturing defects reported within 12 months will be replaced free of charge.

Warranty is void if defects were apparent at delivery, unauthorized modifications occurred, negligence or misuse caused the defect, or improper storage.

Consumer purchases are subject to statutory conformity warranties under Art. 130 Consumer Code; professionals are excluded.

Supplier is not liable for indirect damages or delays due to force majeure.

Termination
Failure to meet essential obligations allows the Supplier to terminate the Contract under Art. 1456 c.c., without notice, and claim damages.

Archiving and Privacy
Orders are stored digitally/paper-based with confidentiality. Personal data are processed per Art. 13 Privacy Code for contractual, fiscal, administrative, and marketing purposes with consent.

Data may be communicated to affiliates or service providers.

Intellectual Property
Contracting does not transfer intellectual property; the Client receives a license solely for normal use, excluding commercial use.

Disputes
Governing law: Italian law; exclusive jurisdiction: Client residence (Consumers) or Rome (others).

Communications and Complaints
All communications to Supplier must be sent to Trust Technology Services s.r.l., Via Variante di Cancelliera, 6/8 – 00072 Ariccia (RM), or [info@tt-services.com](mailto:info@tt-services.com).

Miscellaneous
Website sales constitute a distance contract under E-Commerce Decree; Consumer Code applies to Consumers.

Supplier is not responsible for third-party product sales or content on linked sites.

General and Specific Terms may be updated and are effective 7 days post-publication.

Clients must print and retain Contract documents.

Client general conditions are ineffective unless expressly accepted in writing.

Under Arts. 1341 and 1342 c.c., the Client specifically approves Articles: 2.1.2, 2.2.2, 2.2.4, 2.2.5; 2.3.1; 3.2, 3.5, 3.6, 3.7; 4.7; 5.1-5.6; 6; 9.